Orders may be canceled prior to item shipment from the seller. You can get in touch with the seller to seek a return and refund if the item has already been shipped. Perishable goods, e-tickets with certain criteria, and purchased mobile phone top-up cards cannot be canceled, returned, or exchanged by the buyer.

Refund Policy-

Generally speaking, the sum will be reimbursed using the original payment method.

After you return the goods, you can be charged for the return shipping and/or indemnity.

In the following situations, the refund might not be approved:

• The customer's actions have resulted in damage to the item. (except from the one opened packet)
  
• Because of the customer's use and consumption, the item's value has significantly dropped.
  
• The item's worth has significantly dropped as a result of the deal ending soon.
  
• The item is personalized for a particular customer.
  

Disclaimer

It is independent vendors who list the goods and contents on Qoo10. Qoo10 is not liable for the advertised goods or their contents; rather, it merely offers a trading platform and system to make transactions easier.

International Shipping

The import regulations of each particular nation are relevant to all online transactions.

Therefore, before placing any orders, buyers must confirm that the product can be imported into the country of destination.

Unless otherwise noted, the recipient of an international cargo is responsible for paying all applicable fees associated with international shipping. These will consist of, but not be restricted to, import and customs duties, shipping costs, and other expenses. Depending on the cost of the goods and item, different amounts may be due. To inquire further, kindly get in touch with us.